Alchemy Customer Care
FAQ's
PACKAGING
Each Alchemy product is packaged in our signature box and finished with a gold ribbon.
Enclosed with each box is a blank note card. We would be happy to write on the note card with your personal message or if you choose, personalize the card yourself upon arrival. Please note, the message on the note card will appear exactly as you have written it and we are unable to include emojis.
HOW DO I CARE FOR GOLD?
To clean your jewelry at home, follow these simple steps.
- Prepare a cleaning solution by mixing a small bowl of warm water with a few drops of mild dish soap. Avoid using hot water or any harsh chemicals.
- Soak the jewelry by submerging your gold jewelry in the soapy water for 10-15 minutes. This will help to loosen and dirt or grime.
- Gently scrub by using a soft bristled toothbrush, especially in hard to reach areas. Be careful not to use stiff brushes that can scratch the gold.
- After scrubbing, rinse the jewelry in clean, lukewarm water. Pat dry with a soft, lint free cloth and buff gently to restore its shine.
WARRANTY
We take pride in the quality and craftsmanship of our jewelry. Your satisfaction is our top priority. With the online purchase of any Amos Alchemy design, our jewelry is backed by a 2 year warranty covering manufacture defects. The warranty does not cover damage due to misuse, accidents, or normal wear and tear.
Please note - if you did not register your product in store at time of sale, please register here within 30 days of purchase.
Alchemy Warranty
If you have not registered your Alchemy purchase at the time of sale, please do so within 30 days of purchase. Registered products will receive a complimentary 2 year warranty. This warranty does not cover damage due to misuse, accidents or normal wear & tear.